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Adolescent Friendly Helpline

To address the need to implement Adolescent friendly Reproductive and Sexual Health Counseling services a helpline was established at district level in JP HOSPITAL Bhopal , in collaboration of NRHM Bhopal and CMHO , Bhopal, Madhya Pradesh.  The aim is to fill the huge gap in information related to reproductive sexual health, contraception, pregnancy infant and child health related issues and availability of reliable information on these issues.The overall objective of the process was to provide helping hand to adolescents in the special needs and to empower them through counseling skills so that they are better equipped to respond to their needs more effectively, efficiently and with greater sensitivity.

Jeevan aadhar is Adolescent Helpline and counseling cell caters mainly to adolescent section of the population, to provide reliable and confidential information on ARSH issues. The services, however, does not substitute for the services of a qualified doctor. Here we provide Psychological Counseling, Educational counseling, Sexual and Reproductive Health counseling, Vocational Counseling, Nutritional counseling and Life skill related counseling telephonically as well as face to face counseling at the toll free no. 1800-233-1250. The timing is 8 am -8pm all days working except national holidays.

Aadhar Gyan Dhatri Samiti is looking after the HR part. The team comprises of project director, counselor –in- charge, 2 project coordinators, 6 project associates and 2office assistants. The entire team is well qualified and trained by professionals.

COMPILED REPORT OF CALLS RECEIVED at JEEVAN AADHAR
 (FROM  1ST APRIL 2015- 31MARCH 2016)
The helpline started working at district level but we are catering calls from whole MP as well as all over India. We proposed to make it state level helpline. Although the helpline is established for adolescents only, we are getting calls from age range of 10-58years.

Table 1-Total number of calls received at helpline from 1st April 2015 to 31st March 2016   


Formally, helpline started working on 25th May 2013.  Print media played strong role in spreading the toll free number and the facilities provided in helpline. It is observed that people are initially shy about visiting medical facilities and need guidance to address concerns like contraception, safe abortion, emergency contraception, RTI/STI etc.  There are also many who are not sure if they need to go to a doctor at all as each visit to doctor costs money. There are many who don’t know to which doctor they have to visit. This is largely because due to various socio cultural factors and unavailability of authentic information on these issues. The young people especially girls are not comfortable to go to doctor.

The helpline primarily seeks to provide AH information in Bhopal district of MP only.  While the service is primarily focused in Bhopal district only, it is available to any one for free across the country. That’s why in helpline we are getting calls not only from Bhopal and other districts of Madhya Pradesh but also from various part of country.  The services of helpline are offered by trained and professional counselors from 8 am to 8 pm. The information about callers and their queries is documented in hard and soft format. Callers have always appreciated the personalized information provided to them anonymously.

From 25th May to 30 September  2014, we received total 15429 calls. We are fortunate to save 72  lives of adolescent that were going to commit suicide.
 

OUT Reach Program by Jeevan Aadhar pdf
1. In school adolescent girls and boys  
To create awareness about ARSH helpline and helpline services, human resources available at helpline are working with school students in their school premises. Various government and private schools are contacted and with due permission  of principals adolescent of age group 10-19 were interacted on adolescent issues and the information about helpline and counseling cell is given to them . Our experts panel consist of adolescent pediatrician, consultant psychologist, career counselor, and other trained counselors.

2. Out of school boys and girls  
To provide ARSH information and facilities at helpline some outreach programs are planned for out of school children of Bhopal. We provide an  open forum separately for boys and girls, where specialist team of Jeevan aadhar sort out their queries on different adolescence related issues. To spread the awareness on ARSH issues and services provided under helpline, we are also providing hand holding to “USHA – Shahari Asha’s”. We interact with them and sort out their queries about growing up changes and other adolescent issues because they are the person who are interacting with  these out of school adolescents in day to day basis.

 
Child
Development
Psychological Counselling
Career
Counselling
Address : E-7/803, Arera Colony,12 number Bus Stop, Near PNB ATM Bhopal, MP 462016
For Appointment Call :
0755 4275551/ 4258622 /
9109548885
 
Our Team
Aadhar team comprises of developmental pediatrician, clinical psychologist, career counselor, counselors, special educators, physiotherapist, speech and occupational therapist, nutrition specialist, educational experts and yoga therapist who have been trained and experienced to work with children and their families.